Refund Policy

At Arcane Ventures, we strive to provide the best possible experience for our players and ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for purchases related to our RPG campaigns. 1. Campaign Booking Fees Once a campaign booking or registration fee is paid, it is non-refundable unless stated otherwise below. This includes any fees associated with securing a spot in a particular game session or campaign. We recommend reviewing your availability and commitment before making a payment to ensure it fits your schedule. 2. Refund Eligibility Criteria Refunds may be considered under the following circumstances: Campaign Cancellation by Arcane Ventures: If we are forced to cancel or significantly alter the campaign or event (e.g., due to unforeseen circumstances or a scheduling conflict), you will be entitled to a full refund. Technical Issues: If you experience technical issues (e.g., problems with the platform or connection issues) that prevent you from participating in an online game, we will assess the situation on a case-by-case basis. If the issue is determined to be on our end, you may be eligible for a refund or rescheduling of the session. Subscription Cancellations: If you are subscribed to a recurring plan (e.g., monthly or annual subscription for access to multiple campaigns) and wish to cancel, you can cancel your subscription at any time. Cancellations will be effective starting from the next billing cycle. No refunds will be provided for the current period once payment is processed. 3. How to Request a Refund If you believe you are eligible for a refund, please contact us at [email protected] . In your request, include the following details: Your name and email address used to make the booking or payment The specific campaign or service for which you are requesting a refund The reason for your refund request Any relevant documentation or evidence (e.g., email correspondence, screenshots) We will review your request and respond within 7 business days with our decision. 4. Refund Process Once a refund request is approved, the refund will be processed as follows: Payment Method: Refunds will be issued to the original method of payment. If you paid by credit card, PayPal, or other online payment methods, it may take 5-10 business days for the funds to appear in your account, depending on the payment provider. Partial Refunds: In some cases, a partial refund may be issued if a service was partially used or if the refund request is made after a particular service has been consumed (e.g., after participating in part of a series of campaign sessions). 5. Non-Refundable Services Certain services are non-refundable, including but not limited to: Game-related merchandise or digital content (e.g., campaign materials, exclusive game items) Fees for in-game purchases or microtransactions Custom campaign design fees (unless the campaign is canceled by us) 6. Changes to This Policy We may update this Refund Policy from time to time. If we make changes, we will post the updated policy on this page and update the “Effective Date.” We encourage you to review this policy periodically for any updates.